Replies and saved searches#
Two routes by which emails leave the classifieds module.
Replies to an advert#
An interested party fills in the form on the advert. The message goes by email to the advert's owner; replying to it writes straight back to the enquirer.
| Field | Note |
|---|---|
| E-mail and phone | of the enquirer |
| Subject and text | |
| Offered price | the enquirer may propose a different one |
| Read | |
| Deleted | soft, can be undone |
An offered price sends a different email
If the enquirer enters a price, a price-offer message goes out instead of an ordinary reply.
Replies are not approved
They go out at once. You see them in the administration only after they have been delivered — moderation is possible only after the fact.
Find them under Inzerce → Odpovědi and also on the advert itself.
Reporting an advert#
Any visitor can report an advert. The report is stored with its text and flags the advert.
Go through reported adverts daily
It is the only channel through which you learn about fraudulent listings before somebody falls for one.
Saved searches#
A stored search. The user says what interests them and the system emails them as soon as somebody posts such an advert.
| Field | Note |
|---|---|
| E-mail and user | who it goes to |
| Category | subcategories included |
| Region | subordinate regions included |
| Type and brand | optional narrowing |
| Language | which language to write in |
| Active |
A saved search fires only when an advert is POSTED
Not when it is edited, nor when it is moved to another category. An advert posted into the wrong category by mistake and then moved is never announced to the right category's saved searches.
How a match is found#
The category and the region are taken including everything beneath them. A saved search on "Cars" therefore also catches "Cars → Passenger → Estate".
When alerts do not arrive#
- Is the saved search active?
- Do the category and region fit? Did the user narrow it too far?
- Did the advert come from a posting, or was it merely edited?
- Has it exceeded the number of send attempts? After several failures the message stops being retried.
- Is the email queue running?