E-mail and SMTP#
Templates for the messages sent out, and the outgoing mail configuration.
E-mail templates#
Find them under Systém → E-maily.
Every message the system sends has a template — registration, password reset, order confirmation, saved search alert.
| Field | Note |
|---|---|
| Key | the designation the system finds the template by |
| Subject and text | per language |
| Attachments | files to be attached |
| Preferred | per the email queue settings, can skip the queue and go out at once |
| Active | has no effect yet, see below |
Do not rename the key
The system looks the template up by exactly that. After a rename the message stops going out and nothing reports it — you find out when a customer complains.
Placeholders#
A template uses placeholders that are replaced on sending — the customer's name, the order number, the confirmation link.
A typo in a placeholder leaves it in the email as it stands
The customer then gets a message with a stray token mid-sentence. Send yourself the template after every edit.
The activation link is easy to delete without noticing
A registration or order confirmation template contains a link without which the customer cannot finish what they started. Leave it alone when editing the text.
Disabling a template#
Active has no effect on sending right now
The toggle saves, but nothing checks it when sending — a disabled template goes out exactly the same as an enabled one. You cannot rely on it to stop a message yet.
Outgoing mail configuration#
Find it under Systém → SMTP.
| Field | Note |
|---|---|
| Sender address | what messages go out from |
| Use SMTP | off = the server sends by itself |
| Server and port | |
| User and password | |
| Encryption | SSL, TLS |
| Timeout, persistent connection |
The mailbox password is not displayed in the administration
An empty field on save means "keep the current one". Do not email it or copy it anywhere.
Send from your own domain#
Mail sent on behalf of somebody else's address ends up in spam
Set a free-service address as the sender and the recipient's provider rejects or flags the message. Use an address in your own domain and have your administrator set up sender verification.
When emails do not arrive#
- Is SMTP configured correctly, password included?
- What is in the email queue? The error on the message says why.
- Is the recipient's mailbox full, or does it not exist?
- Did it land in spam? Try a recipient on another domain.
"Is the template active" is deliberately missing from the list — the Active toggle has no effect on sending, see above.