User payments#
Who has paid for what and until when. Find them under Systém → Platby uživatelů.
What a record is#
The link between a user, a tariff and a payment, carrying the validity end date.
| Field | Meaning |
|---|---|
| User | who the membership belongs to |
| Tariff | what they bought |
| Payment | which payment it came from |
| Valid until | how long the service runs |
| Created | when the record appeared, including the IP |
| Active | whether it counts |
Where it shows#
A user with a running membership sees what they have paid for in their profile. The membership also governs what they may do — paid sections, the number of adverts, access to the discussion.
Creating and editing by hand#
A record can be created by hand, with no payment behind it.
Useful for complaints and compensation
When a customer lost a week to an outage, extend their validity by hand rather than refunding.
A hand-made record has no link to a payment
It leaves no trace in accounting and is missing from the revenue overview. For complaints that is fine; do not use it to bypass payments.
Changing the validity date#
The date can be overwritten.
Shortening the validity is noticed immediately
Access is lost at once, without warning. Before shortening a date, make sure it is not a mistake — it can be put back, but the customer will already have seen it.
Disabling a record#
With the Aktivní toggle — but where you flip it matters.
The toggle in the list does not shorten validity right away
The quick toggle in the list only changes the flag on the record — it does not recalculate the user's Valid until date, so they keep access until it passes anyway, even with the record switched off. The validity date is only recalculated when you open the record for editing and save it through the form. To stop a membership immediately, flip Aktivní there, not in the list.
Disabling beats deleting
It stays visible that the membership existed and why it ended. After deletion there is nothing to tell what the customer bought and when.
When a customer says they have paid#
- Find the payment under Systém → Platby by email or variable symbol.
- Look at its status. Did it stay in "started"? See Regions and callbacks.
- Paid but no membership? Then the callback failed — create the membership by hand and have the cause looked into.
- No payment at all? The customer did not finish it, or paid somewhere else.
Status first, membership second
Almost every "I paid and got nothing" enquiry is settled in the first step.