Vouchers and gifts#
Two ways of rewarding a customer. A voucher is a discount code; a gift is an item added to the order free of charge.
Find them under Eshop → Vouchery and Eshop → Nastavení eshopu → Dárky.
Vouchers#
| Setting | Meaning |
|---|---|
| Code | what the customer enters in the cart |
| Percentage discount | toggle: percent, or a fixed amount |
| Value | how many percent or how much money |
| Valid from / to | the time window |
| Maximum uses | how many times it may be redeemed in total |
| Used | how many times it already has been |
| Available | the master switch |
Single-use or shared#
The difference is maximum uses:
| Count | Behaviour | Purpose |
|---|---|---|
| 1 | single-use | an apology to one customer, a reward |
| more | shared | a campaign, a newsletter discount |
A voucher without a use limit can spread
A code meant for one customer easily ends up on coupon sites. Always limit shared codes by number of uses, by validity, or both.
Vouchers also appear on their own#
Some order statuses have Generate a voucher enabled — done, for instance. The system then creates a code automatically and sends it to the customer.
That is why the voucher list holds many rows
It is not clutter. Automatically generated codes usually have a machine-like form
(VC-2D0E806648) and a short validity. Do not delete them in bulk — they may
already have been sent out.
The discount adds to the others#
A voucher applies on top of a price that may already be reduced by a group, a level or an account discount.
Check the combined discount before launching a campaign
A 20 % voucher on top of a 15 % loyalty discount can mean 35 % off. Work out on a test order with such a customer what they end up paying.
Gifts#
Goods that can be added to an order free of charge.
| Setting | Meaning |
|---|---|
| Product set | what gets added |
| Valid from / to | outside this window the gift cannot be added to an order |
| Available | switch; an unavailable gift cannot be added at all |
| Offer in the admin order | just a label on the picker, it filters nothing |
| Hidden | saved, but nothing hides anything because of it — see below |
| Priority | the order when several gifts qualify |
| Cart from / to | per-currency cart-value thresholds — currently unused, see below |
A gift is not added to the customer's order by itself
Offering a gift automatically by cart value (the Cart from / to fields) does not run anywhere in the system yet — the values are saved, but nothing reads them. A gift reaches an order only by hand in the admin: open the order and pick it the same way as an item. Saving then only checks Available and Valid from / to — the Offer in the admin order and Hidden toggles have no effect on what can be picked.
A gift is not deducted from stock
Unlike an ordered item, stock ignores the gift entirely — adding a gift to an order does not reduce stock at all, even when the gift is also a sellable product set. You have to watch a gift's availability yourself.
When a discount does not work#
In order:
- Is the voucher Available?
- Is it within its validity? Check both dates.
- Has the use limit run out?
- Did the customer mistype the code? Codes are compared exactly.
- Do the module settings forbid combining a voucher with another discount?