Signing in and out#

Steps#

Click sign in.
In the Nickname/Email address field enter your username, or the email address stored in your account.
Enter your password.
If you want to stay signed in after a longer break, tick Remember me.
Submit.

Wrong details#

Whether you mistype the name or the password, the form always answers the same way: Incorrect username or password. The message does not tell you which part is wrong. That is deliberate: sign-in cannot be used to find out who is registered on the site.

Not sure you have the right name?

Try the email from your account instead of the name. If that does not help either, have a new-password link sent to you.

After five failed attempts within five minutes the system turns you away for a while, even if you then type the password correctly. On top of that every account has its own cap: after twenty failed attempts in an hour (from any device) password sign-in to that account stops for an hour. That stop, however, applies only to a browser or address that has not signed in to that account before: an attempt from there is refused without checking the password, so even the correct password does not get through.

A browser in which you have already signed in to the account recognises you and is not affected. The same goes for an address from which the account was successfully signed in to within the last 30 days, and for signing in through Google, Facebook or Seznam. Other people's attempts to guess the password therefore do not lock you out of your usual device.

It protects against password guessing

Only failed attempts are counted, so ordinary sign-ins are not affected. Wait a few minutes and try again, or have a new-password link sent — that works even while sign-in is blocked.

How long you stay signed in#

Choice when signing in	When the site signs you out
without Remember me	after 30 minutes of inactivity
with Remember me	after 31 days of inactivity

Inactivity means you have not opened or submitted anything on the site. As long as you keep using it, the countdown keeps restarting.

Do not tick it on someone else's computer

If you then forget to sign out, the site signs you out by itself after half an hour.

Other events sign you out as well: a password change (in your profile or via forgotten password), the account being blocked by an administrator, or a request to close the account. In all these cases every device is signed out at once.

Signing in with Google, Facebook or Seznam#

If the site offers buttons for other services, just click and confirm the sign-in with the service. What happens next depends on whether you already have an account on the site with the same email.

Situation	What happens
there is no account with this email on the site	a new account is created. If the service has not verified your email, an activation email arrives and the account works only after you click its link
the account was created with the button of the same service	you are signed in straight away
the account has a password and you have not linked the service to it yet	you are not signed in yet. A link to confirm the linking is sent to the account's email (see below)
the service has not verified your email	no linking takes place; sign in with your password

Steps: confirming the link with an account that has a password#

Click the service's button and confirm the sign-in there.
The site shows a message saying it has sent a confirmation link to the account's email.
Open the email and click the link. It is valid for 24 hours and works only once.
The site saves the link and signs you in.

Next time the button signs you in without any further confirmation. Your password keeps working too.

Why confirm by email

Anyone can create an account with some service using somebody else's email. If the link were saved without confirmation, they could get into your account that way. The confirmation link therefore only goes to the mailbox stored in your account.

The link did not arrive?

Check your spam folder. You can request a new link by clicking the service's button again, but not sooner than 15 minutes later — until then the one already in your mailbox is valid.

An account created with a button has no password. If you also want to sign in with a name and password, have one set via Forgotten password — the link goes to the email the service passed to the site.

When it does not work#

What you see	What to do
Incorrect username or password	try the email instead of the name, or have a new-password link sent
User is inactive	you have not clicked the activation link from the email. Enter your name (or email) in the form and click Resend activation email; the new link cancels the old one
User has been blocked	the account was blocked by the site administrator. The message appears only after you enter the correct password; ask the operator to unblock it
it rejects even the correct password	you have probably used up your attempts, wait a few minutes. On a new device where you have not signed in before, have a new-password link sent or sign in through Google, Facebook or Seznam (if the site offers them)
The account is awaiting deletion	you asked to close the account; you can cancel it on the page shown
it signs you in and straight out again	enable cookies in your browser
it signs you out after a while	without Remember me the limit is 30 minutes of inactivity

Signing out#

Click your name or the account icon in the site header and choose Sign out in the menu. The link is always there, on every page.

Always sign out on someone else's computer

Closing the window is not enough. The safest option is a private browser window — the browser remembers nothing when it is closed.

Your cart stays#

Goods put into the cart before signing in stay there afterwards — and they survive signing out too.

The cart is tied to the browser

On someone else's computer that means your cart stays there after you sign out and the next person will see it.

Where to go next#

Cookie settings