My orders#

An overview of what you have ordered. You will find it in your account menu.

Orders placed as a guest are not linked to an account, not even after registering later

If you ordered without signing in, you will not see them in the overview — go by the confirmation email. If you want everything in one place, sign in before ordering.

What you see for an order#

Detail	Note
Number	quote it with every enquiry
Date
Status	where the order currently is
Amount	the total, including shipping and discounts
Items	what you ordered
Document	the invoice to download

Order statuses#

Every shop names its own statuses, so they differ from site to site. What stays the same is that behind each status sits a set of actions — moving into one may issue an invoice, confirm stock, send an email or cancel the order.

That is why the status changes without you doing anything

Payment, dispatch and the automatic cancellation of an unpaid order are all transitions between statuses. When the status changed by itself, it usually means something happened on the shop's side — not that there is a fault.

“Shipped” does not mean “delivered tomorrow”

Delivery time depends on the carrier. The tracking number is usually in the dispatch email, not in the overview.

The invoice#

The document can be downloaded from the order detail.

The document is not created in the same second as the order

It is issued automatically, but in the background and in batches. Shortly after ordering it may not be there yet — that is normal. If it is still missing after a day, get in touch.

Save the invoice

It is the proof of purchase you will need for a complaint. When a shop corrects an invoice later, it issues a credit note and a new document — the old one stays valid for the period it covered, so keep both.

You cannot edit an order in the overview#

The overview is read-only

For a change of address, quantity or a cancellation, contact the shop as soon as possible by email, quoting the order number. The sooner you do, the better the chance the order has not gone to the warehouse yet.

When an order is not visible#

Cause	What to do
you ordered as a guest	go by the confirmation email
a different account	do you have one through Google and one with a password? See Signing in
the order was never created	did the confirmation not arrive either? Then it probably did not go through
it was cancelled	unpaid ones are cancelled automatically — see The order

Ordering the same thing again#

An older order usually offers a repeat-order option.

Prices and availability may have changed since then

A repeat order is assembled from the current price list, not from the old one. Go through the summary before submitting.