Booking an appointment#
Reserving time with a business — a hairdresser, a repair shop, a tradesperson. You pick a day and a time and leave your contact details.
You will find it on the Termíny page.
You do not need to register for this
You can book without an account. Signing in has one advantage: your appointments are then all in one place in My appointments.
Step 1 — pick a day#
First you see a month calendar. Every day has a state:
| State | What it means |
|---|---|
| Volno (free) | the whole day is available |
| Částečně volno (partly free) | some of it is taken, but there is still space |
| Obsazeno (full) | there is nothing free that day |
| Zavřeno (closed) | the business does not work that day |
You move between months with the Předchozí měsíc and Další měsíc links. Clicking a day opens its detail; Zpět na měsíc takes you back.
The nearest days may not be bookable even though the business is open
Businesses set how far ahead you have to book with them. If that lead time is, say, one day, today's and tomorrow morning's appointments will not be offered to you. It is not a fault — try a day or two further out.
Step 2 — pick a time#
For the day you chose you see the Otevírací doba (when bookings are possible) and Obsazeno (what is already taken). Below that is a form with two choices:
| Field | What to fill in |
|---|---|
| Začátek (start) | when you want to arrive |
| Konec (end) | until when you need the appointment |
You can take longer than the steps the business offers
The offer is graded in a fixed step (half-hours, for instance), but you can choose any offered start and end time — as long as they fit within the available time.
Step 3 — fill in your details#
| Field | Purpose |
|---|---|
| Jméno a příjmení (full name) | required |
| required; the confirmation and the cancellation link go there | |
| Telefon (phone) | so the business can call you if needed |
| Poznámka (note) | what you need, what the business should know in advance |
| Souhlasím se zpracováním osobních údajů (consent) | must be ticked |
At the bottom there is the Odeslat rezervaci button.
Get the email right — otherwise you have no way to cancel
The cancellation link arrives only by email. With a typo in the address you get neither the confirmation nor that link, and the business does not know. Cancelling is then only possible by phone.
What happens after you send it#
- A message appears saying the reservation was received and that the confirmation is in your email.
- A confirmation email arrives with the appointment details and the cancellation link.
- The business is notified of your interest.
- For now the appointment is awaiting confirmation.
- Once somebody at the business confirms it, a second email arrives — the confirmation of the appointment.
The appointment is valid only once the business confirms it
A person confirms a reservation, not the system — it may take a while. Until then your time is reserved but not yet confirmed. Before a long journey, wait for the confirmation email or give them a call.
No email? Check spam first, and only then book again
Emails are sent in the background, so they take a moment. Look in your junk mail folder. Booking a second time is a bad idea — you take two appointments from the business and one of them will have to be cancelled.
When the booking will not go through#
| Message | What to do |
|---|---|
| Zvolený termín už není dostupný | somebody took it meanwhile; pick another time |
| V tomto čase je již jiná rezervace | the same — choose a different start |
| Rezervace nejsou dostupné | the business does not take bookings through the site; try the phone |
| Příliš mnoho pokusů | you are sending too often; wait a moment |
Cancelling an appointment#
The quickest option is the cancellation link from the confirmation email. It opens a page that asks whether you mean it, and cancels the appointment once you confirm.
Signed-in users also have the My appointments overview, where cancelling is a button.
The cancellation link works only once, and cancelling cannot be undone
Once used it stops working — a second click says the link is invalid or has already been used. A cancelled appointment cannot be restored; a new one has to be booked, and meanwhile somebody else may take it.
Where next#
- My appointments — the overview and cancelling, for signed-in users.
- Registration — for having your appointments in one place.