Managing a company profile#
Find it in the account menu if you are signed in; otherwise, use the link in the email and your password.
What you can do#
| Action | Note |
|---|---|
| Edit | details, description, photographs, opening hours |
| Extend | before it expires |
| Highlight | a paid service |
| Reply to ratings | |
| Deactivate or delete |
Keeping details current#
Out-of-date opening hours are worse than none
A customer who drives out on the catalogue's word and finds you closed remembers it. After changing your hours, address or phone, update the profile at once.
Go through the listing twice a year
Phone, email, hours, prices. It takes five minutes.
Ratings and reviews#
Customers can rate you with stars and write a review. You can reply.
Reply especially to criticism
A civil reply to a complaint does more for your reputation than ten pieces of praise — it is read by people still making up their minds.
Do not reply while you are angry
The reply stays on the site forever. Write it, read it the next day, and only then send it.
You cannot delete somebody else's review
You can report one that breaks the rules — abuse, off-topic text, a plain untruth. An unwelcome review is not in itself grounds for deletion.
Extension#
A warning arrives before the validity ends. You extend the profile in its edit screen on the Prodloužit profil (Extend profile) tab — after expiry Obnovit profil (Renew profile). The new validity follows on from the current one if it has not ended yet, and the warning then comes again before the new one ends.
In a paid trade you extend by paying
If the profile is in a paid trade, instead of the confirmation you see an explanation and an Extend with payment button (after expiry Renew with payment). The validity moves only after paying another period.
Extend before it expires
A listing that has dropped out of the catalogue stops being found — and a lot of customers pass by before it returns.
Highlighting#
A highlighted profile is placed at the top of its trade. It is a paid service.
It pays off in competitive trades
Where there are five companies in the district, people find you anyway.
When a profile is not showing#
For a listing to appear, all conditions must be met at once. A single unmet condition and the profile drops out of the directory — with no warning.
- Is it approved? Until the operator approves it, it is not visible. The same goes until you confirm it with the link in the email (if the site requires that).
- Is it paid for, if the trade is a paid one?
- Has the operator blocked it? You get an email both when it is approved and when it is blocked.
- Did you delete it by accident?
- Did you deactivate it?
- Has it expired? Expiry is not one of those conditions as such — an expired listing is dropped from the listings by the site itself.
- Are you looking in the right trade and region?
- Is your account banned? The site does not show profiles of a banned user; they come back on their own once the account is unbanned.
Go through it in this order
It is sorted by how common each cause is. Nine cases out of ten are the first or the second point.