Finding goods#
Three ways to find what you need.
| Route | When it helps |
|---|---|
| The search box | you know what you are after |
| Categories | you are browsing |
| Filters | you have conditions β size, colour, price |
The search box#
Type what you are looking for. Part of a word is enough.
Fewer words find more
"winter boots men's leather 44" finds nothing. Try "winter boots" and add the rest with filters.
Try the item code too
If you know the code from a catalogue or an invoice, it is the fastest route.
Search results are ordered by how well they match your query β the best matches on top. The matching snippet is highlighted on the found item.
π΄ Choosing your own sort turns match-based ordering off#
As soon as you pick a sort order above the results (by price, by newest), it overrides ordering by match. The results stay the same, they are just ordered by your choice.
The best matches can sink to the bottom because of it
If you are after something specific and switch on "cheapest first", you get the cheapest of the matches on top β not the ones that fit your query best. With broad queries especially, it pays to leave the default ordering alone.
If you want both, narrow with a filter instead of sorting
A price filter leaves match-based ordering alone; sorting by price does not.
Categories#
The offering is split into categories. Clicking takes you deeper.
A parent category also shows what sits beneath it
Under "Footwear" you also see goods from "Footwear β Winter". You do not have to click all the way down.
Filters#
To the left of or above the listing are the filters β size, colour, price, brand. The options usually carry a number: how much would be left if you ticked it.
The numbers account for the other filters but not for their own
That is why you can tick a second value within one filter and its counts do not drop to zero β quite the opposite, they show how much you would be adding. The other filters' numbers do get recalculated.
Options that would leave nothing are usually not offered at all
When the offering narrows sharply, undo the last filter you ticked.
Listed prices may be with or without VAT
It depends on how the shop is set up, and the listing itself carries no label β you find out from the note in the cart: "Prices include VAT." or "Item prices are listed excluding VAT; the summary amounts include VAT." If there is no note even there, the shop does not work with VAT and the prices are final. The cart summary always shows the amount actually paid β with tax-exclusive prices it will be higher than the listed prices.
Clearing filters#
Above the listing there is usually an overview of the active filters. From there they can be removed one by one or all at once.
Found nothing? Remove filters from the last one backwards
Most often it was the last one ticked that narrowed it.
Filters stay in the URL, so a result can be sent as a link
A copied address opens the same listing, filters included, for anyone. Handy when you are discussing a choice with somebody.
Availability in the listing#
Goods usually say whether they are in stock.
"In stock" in a listing need not hold for every size
With variants only some may be in stock. The specific size shows up in the product detail β and only there does the delivery estimate apply.
When search finds nothing#
- Shorten the query to one or two words.
- Clear the filters β the last one first.
- Try a category instead of searching.
- Check for a typo in the name or code.
Where to go next#
- Product detail β what the availability figures mean
- The cart