Frequently asked questions

Answers to the questions people ask most often.

Signing in and your account

I cannot sign in, and my email and password are correct. You sign in with your username, not your email. Your username is in the registration confirmation email. See Signing in.

I forgot my password. Use the "forgotten password" link by the sign-in form. The system generates a new password and emails it to you — no link arrives and you choose no password of your own. The old one stops working immediately. See Forgotten password.

I submitted "forgotten password" and nothing happened, the form just thanked me. It always thanks you, even when the account does not exist — so it cannot be used to find out who is registered. You learn the outcome only from the email. Try again with your email instead of your username, or the other way round.

Sign-in rejects me even though I am typing the password correctly. After five failed attempts within five minutes sign-in closes temporarily. Wait a few minutes.

The activation email never arrived. Look in your spam folder. If it is not there either, contact the site operator — it is usually a typo in the address.

Can I change my username? Look in your profile. Changing your email usually requires confirming the new address.

Orders

My order disappeared from the cart. An unpaid order has a limited lifetime and, after it runs out, the system cancels it to release the goods to others. See The order.

I lost my cart when I moved to another computer. A cart travels between devices only when you are signed in — then the items from your other sessions are even merged together. A signed-out cart stays in the browser where it was created. See The cart.

The price in the order does not match what I saw in the cart. The order is assembled by the server afresh from the current price list. If a sale ended in the meantime, you see it in the last step. The cart reserves neither the price nor the goods.

I paid and nothing happened. Wait a few minutes — confirmation from the bank sometimes takes a while. If nothing has arrived within an hour, get in touch with your order number. See Delivery and payment.

How do I find out where my order is? Under My orders, if you are signed in. Otherwise from the confirmation email.

Can I cancel an order? Until it has shipped, usually yes — contact the operator as soon as possible.

How do I return goods? Through a complaint. The same form covers returns within 14 days.

Adverts

My advert is not showing. It is usually waiting for approval, or you did not confirm it using the link in the email. See Managing adverts.

How do I edit an advert if I did not register? With the password you set when posting it — open the advert's edit link and enter it. Access then lasts two hours.

I forgot my advert password. The edit page has a link for sending a new password. It arrives at the email given in the advert, with links to the advert and its edit form. The same goes for a company listing. In the forum, however, this is not possible — a post password cannot be recovered there. See Managing adverts.

Replies have stopped arriving. Check the email address on the advert and look in your spam folder.

My saved search sends nothing. It is usually set too narrowly. See Saved searches.

Payments and membership

What is charged for? It depends on the site: paid advert categories, promotion, membership. See Membership and payments.

I paid but do not see the service. Check the payment overview in your account. If the payment shows as paid and the service is nowhere, contact the operator.

Privacy

Who can see my email? Your email is not shown publicly on an advert — enquirers write through a form. In the guestbook and in comments only your name is shown.

How do I delete my account? Contact the site operator. The contact is usually in the footer.